We have found that many customers get exceedingly frustrated when they are dealing with water companies.
This is due in large part to cultural misalignment between the two parties, poor communication and information transfer.
Customers do not understand how the different aspects of billing, metering and usage are linked and generally are unable to gather the evidence required to challenge the dispute.
The watergeek partnership understands what information is required and have the experience and legal precedence gathered from over 10 years actively challenging water bills on behalf of customers.
Tell us about your dispute to see if we are able to help.